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Self-Service Site : Unlocking Your Account

Unlocking Your Account
You can unlock your account when it is locked, such as when you exceed the allowed number of attempts to enter the correct password.
To unlock your account
On the Windows logon screen, click the Forgot My Password button or command link to open the Self-Service Site.
On the Enter Your User Name page, type in your user name.
If you have entered only part of your user name, then you will be redirected to the Find Your Account page where you can select your account or search for it.
On the Home page, click Unlock My Account.